Terms and Conditions

  1. Event contents and facilities are subject to change without prior notice.
  2. Organizer reserves the rights to make all final decisions.



  1. You can purchase Admission Ticket on site, online and pre-sale ticket. We accept cash, Visa, Mastercard Card & Unionpay only.
  2. Tickets are non-refundable nor returnable.
  3. Quill City Mall ticketing counter at the venue starts at 11:00 daily. (Operation hour is Monday to Sunday 11:00 – 21:00).
  4. Pre-sale online ticketing cut-off date will be on 20th November 23:59
  5. Online ticketing available period is from 30 th October till event date end.
  6. Each Character ticket design are designated on specific category and non-exchangeable.
  7. Discounts are applicable for online booking
  8. Each ticket category can order 10 tickets for each transaction.
  9. You will received a confirmation email once your online purchasing is completed successfully. If you buy your ticket from Ticket Charge Online Ticketing Website, please remind to your confirmation email together with your registered credit card to the ticketing counter in Quill City Mall, Hall 5, Level 5 to redeem the ticket.

Shall any of you does not receive the confirmation email, you can login to your account at www.ticketcharge.com.my to check your order history. Alternatively, you can contact our customer service at +603-9222 8811 and we will be able to assist you to check on your transaction(s).
Quill City Mall, Kuala Lumpur, Ticket Hub G23A (North Court Area @ Ground Floor), 1018 Jalan Sultan Ismail, 50250 Kuala Lumpur
Operation Hour: Monday to Sunday: 10:00am - 10:00pm

Admission Regulations

  1. Each Admission Ticket is only eligible for one admission and one entry only.
  2. Entry will be refused if the admission ticket is damaged.
  3. Organizer reserves the right to refuse admission of the admission holders if any details on the admission have been omitted or altered or if the ticket is damaged, defaced, or otherwise mutilated.
  4. Each Character ticket design is designated on specific category and non-exchangeable
  5. All visitors should be admitted with valid tickets and each valid ticket admits one person only.
  6. Admission ticket is required for child with height of 90cm or above.
  7. We provide different kinds of tickets: Malaysian, Non-Malaysian, Special and Early Bird.
  8. Ticket holders shall comply by any other regulations or house rules applicable to the Quill City Mall, Kuala Lumpur and event area.
  9. Event contents and facilities are subject to change without prior notice.
  10. To avoid any accident, baby carriages are not allowed to enter the venue. We apologize for any inconvenience caused.
  11. No storage locker provided.
  12. No washroom provided.
  13. Smoking, drinking and eating are prohibited.
  14. Audio and video recording are strictly prohibited in the event area. The use of tripod and flash are also forbidden in the event area. Venue staff and security guards are entitled to take appropriate action to control and deal with such acts.
  15. Visitors are not allowed to enter the event (60) minutes before closing of the event. The event implements crowd control, please cooperate.

Shopping Arrangements

Official Goods Shop

  1. Please check carefully with regards to the total transaction amount, quantity and quality of the products immediately after purchase. All items sold are non-refundable and nor exchangeable.
  2. Official Goods Shop is exclusive for ticket holders and single entry only.
  3. We accept cash, Visa, Mastercard Card.

Arrangement for photo purchases at the Photo Shop

  1. Only cash will be accepted for all purchases at event photo shop.
  2. The photo shall be purchased together with the photo frame. Photo frame and photo must not be sold separately.

Safety Guides

  1. Please secure cell phones, wallets and any other loose belongings. Organizer is not responsible for any lost or damaged items.
  2. No Smoking.
  3. No dangerous objects or sharp objects.
  4. No bare feet.